These terms tell you the rules for using our website https://www.movemnt.co.uk/ (our Site). The Site is intended for use by business consumers only not individuals. If you are a consumer you can visit Zoopla at zoopla.co.uk for our consumer facing products and services, and zoopla.co.uk/move for more information about our direct to consumer Zoopla Move product.
Vebra Solutions Limited (“VSL”), a company registered in England and Wales under company number 04529917, whose registered office is at The Cooperage, 5 Copper Row, London SE1 2LH.
VSL, is part of the Property Software Group which is a division of ZPG Limited. Any reference to ‘us’, ‘we’, ‘our’ or “the Group” within these Terms may include all Property Software Group subsidiaries including but not limited to Zoopla Limited or any of the direct or indirect parent or subsidiary undertakings.
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We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. By continuing to use and access the Site, you agree to be bound by any amended terms. It is your responsibility to check for any updates.
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We may transfer our rights and obligations under these terms to another organisation. Where required by law, we will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
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The provisions in this clause should be treated as an express reservation of our rights in this regard.
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These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
The headings in these terms are solely used for convenience only. You may not assign or delegate any or all of your rights or obligations under these terms. We may assign our rights at any time without notice to you. Our delay or failure to exercise or enforce any right or provision of these terms shall not constitute or be construed as a waiver of such right to act. We shall not be responsible for any breach of these terms caused by circumstances beyond our control. Nothing in these terms shall be construed to create a joint venture, partnership, or agency relationship between you and us, and neither you or we shall have the right or authority to incur any liability, debt, or cost, or enter into any contracts or other arrangements, in the name of or on behalf of the other.
These Terms and Conditions were last updated June 2024.
Together with the terms and conditions above, this acceptable use policy (Policy) governs how you may access and use the Site and all associated web pages, applications and platforms . The use of the Site is provided by us free of charge. Some products and services within our Site may be chargeable.
When choosing to use our other products or services whether paid for or not, your use may be subject to additional terms of use and acceptable usage restrictions.
You should read this Policy carefully before using the Site.
By using the Site or otherwise indicating your consent, you agree to be bound by this Policy, which supplements the terms. If you do not agree with or accept any part of this Policy, you should stop using the Site immediately.
If you have any questions about this Policy, or would like this Policy in another format, please contact us using the contact details provided in this form.
You must be 18 years old or over to create an account on our Site or contact us or third parties through our Site. Minors are not permitted to use our Site. No content is intended for children.
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The Site is subject to fair and reasonable use by users.
We may make communication services available on the Site including the option to submit enquiry forms and contact third parties (Interactive Services).
We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material (Submission) submitted to our Interactive Services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
We may remove or edit any Submission to any of our Interactive Services whether they are moderated or not.
Any Submission you make must comply with our Submission standards set out below.
By making a Submission, you grant to us a royalty-free, irrevocable, non-exclusive, transferable licence to use, reproduce, modify, publish, edit, translate, distribute, perform and display the Submission (in whole or in part) on the Site, and on any other websites, applications or platforms operated by us or our Group, indefinitely.
Any Submission you make to our Interactive Services and any other communication to users of our Site by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably.
In particular, any Submission or communication by you must be:
You may create a link to the home page our Site from another website, application or platform without our prior written consent provided that no such link:
We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
You may not use our trade marks, logos or trade names except in accordance with this Policy and our Website Terms.
We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions or any other communication to users of our Site by you to law enforcement authorities, or take any action we consider necessary to remedy the breach.
This Acceptable Use Policy was last updated June 2024
1.1 You may be eligible to make a receive a refund for certain conveyancing fees under our Home Buyers Protection Guarantee (“HBP Guarantee”) if you have purchased certain third party conveyancing products via Movemnt on or after 2nd June 2025 (“Qualifying Conveyancing Product”), have opted-in to receive the HBP Guarantee via email or our consumer portal, and meet the eligibility criteria (detailed below and in the Guarantee Terms and Conditions shown at Annex 1 for Seller and Annex 2 for Buyers). Further details about the HBP Guarantee will be sent to you if you are eligible to receive the HBP. Those terms should be read in conjunction with these terms. If a third party conveyancing product is a Qualifying Conveyancing Product this will be noted when you sign up to the third party product.
1.2. These are some of the main conditions which need to be met in order for you to benefit from being able to make a claim under the HBP Guarantee, but for a full list read the Guarantee Terms and Conditions at Annex 1 for Seller and Annex 2 for Buyers and the terms of the HBP Guarantee which will be sent to you if you are eligible to receive the HBP Guarantee:
1.2.1 The purchase or sale of the property must not be subject to a contract race or sealed bids; and
1.2.2 The property must be located in England, Wales or Northern Ireland and be of permanent construction; and
1.2.3 You must use a solicitor or licensed conveyancer to conduct the conveyancing of the property via the Qualifying Conveyancing Product; and
1.2.4 You must not have had a survey carried out on the property; and
1.2.5 You must provide full and accurate information to all questions asked. Your answers must be true to the best of your knowledge and belief.
1.3 Full details of what is and isn’t covered can be found in the Guarantee Terms and Conditions at Annex 1 for Seller and Annex 2 for Buyers. You should check the HBP Guarantee cover carefully to ensure that it meets your needs.
1.4 Rhino Protect Limited will administer any claim under the HBP Guarantee, including but not limited to being your first place of contact when making a claim, dealing with the claim process with you and reimbursing you under the HBP Guarantee.
1.5 In addition to the above, in order to receive the benefit of being able to claim under the HBP Guarantee you need to provide us with the following information, which you consent to us providing to Rhino Protect Limited in order for them to administer the HBP guarantee:
1.5.1 Full Name / Company Name
1.5.2 Full Name of anyone else purchasing/selling the property
1.5.3 Correspondence address 1
1.5.4 Correspondence address 2
1.5.5 Risk Address 1 (property being purchased or sold)
1.5.6 Risk Address 2
1.5.7 Confirm whether a survey has been undertaken on the property.
1.5.8 Confirm whether the purchase / sale of the property has been subject to sealed bids or a contract race.
1.6 The HBP Guarantee may be withdrawn at any time, but this will not affect the validity of any HBP Guarantee cover incepted prior to this product being withdrawn.
1.7 To the fullest extent permitted by law, we are not liable for any loss or damage arising from the HBP Guarantee.
1.8 If you become aware that information you have given us or Rhino Protect Limited is inaccurate or has changed, you must inform us or Rhino Protect Limited as soon as possible. Failure to do this may invalidate your ability to bring a claim under the HBP Guarantee and your claims may not be paid. You can find Rhino Protect Limited’s helpline number can be found in the Guarantee Terms and Conditions. Rhino Protect Limited’s privacy policy can be found here.
Home Buyers Protection Guarantee Terms and Conditions – Sellers
The guarantee is provided to you by Vebra Solutions Limited (“We” or “Us”) whose registered office is The Cooperage, 5 Copper Row, London, SE1 2LH.
You must comply with the terms and conditions of the guarantee. If you fail to comply with the terms and conditions of the guarantee contained here and as will be provided to you, you may not be able to claim under the guarantee.
In the event of the failure of your property sale to complete, subject to the terms of the guarantee, you will be reimbursed for the costs for conveyancing up to the limit of £1250.00 including VAT, except that the guarantee will not cover the payment of Value Added Tax (VAT) where you are able to recover the VAT from HM Revenue & Customs. This will be provided in the event that your property sale fails to complete during the Period of Guarantee detailed below
You must notify Rhino immediately after you first become aware of any cause, event or circumstances which could give rise to a claim against this guarantee. You must provide any information, receipts or other evidence requested and co-operate with them fully throughout the assessment of any claim made by you.
Rhino’s details can be found on the Guarantee document which will be sent to you following your inclusion in the guarantee.
The following words or phrases have the same meaning whenever they appear in italics in this document.
Claim date The date upon which you are notified either verbally or in writing of an insured event occurring that affects the sale of the property and is covered by this guarantee.
Computer Virus A set of corrupting, harmful, or otherwise unauthorised instructions or code, whether these have been introduced maliciously or otherwise, and multiply themselves through a computer system or network of whatsoever nature.
Contract race Where you have received two or more offers for the property with the intention of selling to the party that is ready to exchange contracts first.
Conveyancing The legal process conducted by your solicitor whereby the ownership of the property is transferred from you to the buyer.
Conveyancing fees The amount charged by your solicitor as their fees for the conveyancing.
Costs & expenses Conveyancing fees, legal fees and disbursements incurred by you as part of your sale of the property.
Electronic Data The facts, concepts and information stored to form useable date for communications, interpretations, or processing by electronic or electromechanical data processing or other electronically controlled hardware, software and other coded instructions for the processing and manipulation of data, or the direction and manipulation of such hardware.
The date your cover ends being the date of the first of the following:
Event An event that occurs during the period of guarantee and leads to your sale of the property failing.
Guarantee Limit The maximum costs & expenses you will be reimbursed, being £1250.00 including VAT, relating to the sale of the property that you are legally liable for or have incurred up to the claim date.
Period of guarantee The period which must commence within seven days of the start date and finishes on the end date.
Property A property that has been built or converted for private use only and is subject to local council tax (at any rate) and is a permanently-constructed domestic dwelling situated within the territorial limits, that you have received an offer from the buyer and that offer has been accepted by you. The guarantee does not cover mobile homes, caravans or any other type of non-permanent dwelling.
Redundancy Where the person(s) buying the property are unable to work due to being made redundant as defined in Section 139 of the Employment Rights Act 1996. To qualify for the guarantee cover the person buying the property must have been in full time employment for a minimum of six months prior to the start date and not be aware of any impending redundancy at the start date of this guarantee.
Relocation Where the person(s) buying the property are advised that they are to be permanently relocated to an alternative place of work which is greater than fifty miles from the property.
Self-employed Means You are: (i) Actively working for financial gain in a business or profession, alone or in association with others, and paying Class 2 National Insurance Benefit Contributions, or (ii) A non-salaried partner in a partnership, or (iii) A director of (or someone who has a shareholding in) a private limited company with an issued and fully paid share capital of less than £1,000.
Solicitor Means either: (i) a professional lawyer or firm of lawyers, registered and authorised by the Law Society of England, Scotland, Wales or Northern Ireland to practice; or (ii) a Licensed Conveyancer, in each case provided they have been instructed through Movemnt .
Start date Within fourteen days from the date on which your solicitor is instructed and once your formal written acceptance to sell the property has been sent to the buyer or their representatives.
Territorial limits England, Scotland, Wales and Northern Ireland.
Terrorism Is any act including but not limited to the use, or threat, of violence or force by any person or organisation involving, causing or threatening harm or putting the public or any section of the public in fear if it is likely that the purpose is of a political, religious, ideological (of an intellectual or rational nature) or similar nature.
We, us or our Vebra Solutions Limited, The Cooperage, 5 Copper Row, London, SE1 2LH.
You/Your The person selling the property or anyone appointed to act on your behalf.
The guarantee will pay your costs & expenses up to the guarantee limit following the occurrence of one or more of the following events:
The guarantee will not reimburse costs and expenses:
Failure to keep to any of the terms and conditions supplied to you in relation to the guarantee may lead us to cancel your guarantee or your claim being refused or withdraw from an ongoing claim. We also reserve the right to recover costs and expenses from you should this occur.
We must give our written consent to pay any claim under the guarantee.
The guarantee will not pay for any claim covered by a policy of insurance or guarantee held by you, or any claim that would have been covered by any other policy or guarantee if this guarantee did not exist.
You must not act in a fraudulent way. If you or anyone acting for you:
If your claim is in any way dishonest or exaggerated, you will not be paid any benefit under this guarantee and we may cancel your guarantee immediately and backdate the cancellation to the date of the fraudulent claim. We may also take legal action against you and inform the appropriate authorities.
If you claim under the guarantee we may take over your rights of action against any third party for our own benefit, before or after we have paid your claim, to recover any costs or payments we may make.
If you receive a reimbursement payment to you under the terms of this guarantee and subsequently you successfully purchase the property, we may request from you full reimbursement of any monies paid to you
The guarantee is governed by English law. If there is a dispute, it will only be dealt with in the courts of England or of the country within the United Kingdom in which your main residence is situated.
A person who is not party to this contract has no right to enforce the terms and conditions of the guarantee under the Contracts (Rights of Third Parties) Act 1999.
Home Buyers Protection Terms and Conditions – Buyers
The guarantee is provided to you by Vebra Solutions Limited (“We”or “Us”) whose registered office is The Cooperage, 5 Copper Row, London, SE1 2LH.
You must comply with the terms and conditions of this guarantee. If you fail to comply with the terms and conditions of the guarantee contained here and as will be provided to you, you may not be able to claim under the guarantee.
In the event of the failure of your property sale to complete, subject to the terms of the guarantee, you will be reimbursed up to the following costs:
£1,000.00 incl. VAT Conveyancing Fees
£250.00 incl. VAT Survey / Valuation Fees:
Except that the guarantee will not cover the payment of Value Added Tax (VAT) where you are able to recover the VAT from HM Revenue & Customs. This will be provided in the event that the property you are buying fails to complete during the Period of Guarantee detailed below and in the terms of the Guarantee which will be sent to you.
You must notify Rhino immediately after you first become aware of any cause, event or circumstances which could give rise to a claim against this guarantee. You must provide any information, receipts or other evidence requested and co-operate with them fully throughout the assessment of any claim made by you.
Rhino’s details can be found on the Guarantee document which will be sent to you following your inclusion in the guarantee.
The following words or phrases have the same meaning whenever they appear in italics in this document.
Break in the chain The house You are selling falls through due to one or more of the buyers in the chain not proceeding.
Claim date The date upon which you are notified either verbally or in writing of an event occurring that affects the purchase of the property and is covered by this guarantee.
Computer Virus A set of corrupting, harmful, or otherwise unauthorised instructions or code, whether these have been introduced maliciously or otherwise, and multiply themselves through a computer system or network of whatsoever nature.
Contract race Where the vendor has received two or more offers for the property with the intention of selling to the party that is ready to exchange contracts first.
Conveyancing The legal process conducted by your solicitor whereby the ownership of the property is transferred from the vendor to you.
Conveyancing fees The amount charged by your solicitor as their fees for the conveyancing.
Costs and expenses Conveyancing fees, mortgage arrangement fees/lender’s fees and survey fees that you have incurred as part of your purchase of the property.
Electronic Data The facts, concepts and information stored to form useable date for communications, interpretations, or processing by electronic or electromechanical data processing or other electronically controlled hardware, software and other coded instructions for the processing and manipulation of data, or the direction and manipulation of such hardware.
End date The date your guarantee ends being the date of the first of the following:
Event(s) An event that occurs during the period of guarantee and leads to your purchase of the property failing:
Guarantee limit The maximum costs & expenses that you will be reimbursed, being £1,000.00 incl. VAT Conveyancing Fees and £250.00 incl. VAT Survey / Valuation Fees, relating to the purchase of the property that you are legally liable for or have incurred up to the claim date:
Period of guarantee The period which must commence within seven days of the start date and finishes on the end date, as detailed in your guarantee schedule.
Property A property that has been built or converted for private use only and is subject to local council tax (at any rate) and is a permanently-constructed domestic dwelling situated within the territorial limits, that you have made an offer to purchase and that offer has been accepted by the vendor. This guarantee does not cover mobile homes, caravans or any other type of non-permanent dwelling.
Reasons beyond your control Where you have no adverse influence on the outcome of the purchase failing.
Redundancy Where you or the person who is buying the property with you, are unable to work due to being made redundant as defined in Section 139 of the Employment Rights Act 1996. To qualify for this cover you or the person buying the property with you must have been in full time employment for a minimum of six months prior to the start date and not be aware of any impending redundancy at the start date of this guarantee.
Relocation Where you or the person who is buying the property with you, are advised that they are to be permanently relocated to an alternative place of work which is greater than fifty miles from the property.
Self-employed Means you are: (i) Actively working for financial gain in a business or profession, alone or in association with others, and paying Class 2 National Insurance Benefit Contributions, or (ii) A non-salaried partner in a partnership, or (iii) A director of (or someone who has a shareholding in) a private limited company with an issued and fully paid share capital of less than £1,000.
Solicitor Means either: (i) a professional lawyer or firm of lawyers, registered and authorised by the Law Society of England, Scotland, Wales or Northern Ireland to practice; or (ii) a Licensed Conveyancer, in each case provided they have been instructed through Movemnt.
Start date Within fourteen days from the date on which your solicitor is instructed and once your formal offer to purchase the property, from either the vendor or their representatives has been received.
Survey fees The amount paid by you to a qualified valuer or surveyor to carry out a house buyers report or valuation or structural survey of the property.
Territorial limits England, Scotland, Wales and Northern Ireland.
Terrorism Is any act including but not limited to the use, or threat, of violence or force by any person or organisation involving, causing or threatening harm or putting the public or any section of the public in fear if it is likely that the purpose is of a political, religious, ideological (of an intellectual or rational nature) or similar nature.
Valuation fees The amount paid by you for the mortgage lender’s valuation of the property.
Vendor The party from whom you are buying the property.
We, us or our Vebra Solutions Limited The Cooperage, 5 Copper Row, London, SE1 2LH.
You/Your The person purchasing the property and may include you or any person buying the property with you who intends to reside in the property with you, or anyone appointed to act on your behalf.
The guarantee will pay Your costs & expenses up to the guarantee limit following the occurrence of one or more of the following events
10 The property sustains damage during the period of guarantee where the total cost of rectification work exceeds 10% of the property value.
We will not pay costs and expenses:
Failure to keep to any of these conditions and the terms of the guarantee which will be sent to you may lead us to cancel your guarantee and/or your claim being refused or withdraw from an ongoing claim. We also reserve the right to recover costs and expenses from you should this occur.
We must give our written consent to pay any claim under the guarantee.
The guarantee will not pay for any claim covered by a policy of insurance or guarantee held by you, or any claim that would have been covered by any other policy or guarantee if this guarantee did not exist.
You must not act in a fraudulent way. If you or anyone acting for you:
If your claim is in any way dishonest or exaggerated, you will not be paid any benefit under this guarantee and we may cancel your guarantee immediately and backdate the cancellation to the date of the fraudulent claim. We may also take legal action against you and inform the appropriate authorities.
If you claim under the guarantee we may take over your rights of action against any third party for our own benefit, before or after we have paid your claim, to recover any costs or payments we may make.
If you receive a reimbursement payment to you under the terms of the guarantee and subsequently you successfully purchase the property, we may request from you full reimbursement of any monies paid to you.
The guarantee is governed by English law. If there is a dispute, it will only be dealt with in the courts of England or of the country within the United Kingdom in which your main residence is situated.
A person who is not party to this contract has no right to enforce the terms and conditions of the guarantee under the Contracts (Rights of Third Parties) Act 1999.